--- title: "How to Access, Download, and Regenerate WhoisFreaks Invoices" slug: "/resources/tutorial/how-to-access-download-and-regenerate-your-whoisfreaks-invoices" description: "Find, download, and regenerate WhoisFreaks billing invoices with updated tax ID or organization details." --- # How to Access, Download, and Regenerate Your WhoisFreaks Invoices Written By [Qasim](https://pk.linkedin.com/in/qasimleoo), WhoisFreaks Team Published: June 17, 2026, Last Updated: June 17, 2026 Every time you buy something from WhoisFreaks, whether it's an API subscription, a one-time credit pack, a database download, or a monitoring plan, we generate a branded PDF invoice for you. You can grab it any time from your dashboard. The PDF has your billing address, organization name, tax ID, payment reference, and a full breakdown of subtotal, discounts, tax, and total. This tutorial covers four things you can do with your invoices on your own, without ever needing to email support. You'll learn how to find any invoice, download the PDF, update your billing details, and regenerate an old invoice so it reflects your current profile. If you haven't made a purchase yet, start with our guide on How to Buy API Credits or Start a Subscription on WhoisFreaks first. Invoices only show up after a successful payment. ## Step 1: Sign In to Your Billing Dashboard Head over to Login page or [click here](https://billing.whoisfreaks.com/login) and sign in using the same email you used when you purchased. Once you're logged in, look for the Billing entry in the left sidebar and click it to expand the menu. You'll see several sub-options. Click on Your Subscriptions. That's the page where all your invoices live. ## Step 2: Open the Right Invoice Tab The billing page groups everything you've purchased into five tabs at the top: * API Credits for one-off credit packs * API Subscriptions for recurring API plans * Database Plans for database product purchases * Monitoring Tools for brand, domain, and registrant monitoring * Domainer Packages for newly registered, expired, and deleted domain feeds Click whichever tab matches the product you're looking for. Your invoices for that product type show up in a table below your active subscription cards. If you can't find an invoice you're looking for, check all five tabs. Sometimes a one-time payment lands under API Credits even if you're a regular subscription user, so it pays to look around. ## Step 3: Understand What Each Column Shows #### The invoice table is designed so you can scan it quickly and find what you need. Here's what each column tells you: * The Invoice # column shows a permanent reference number in the format WF-YYYY-NNNNN, for example WF-2026-00284. This is the number to mention if you ever contact support about a specific invoice. * The Plan column shows what was purchased and how it's billed. Subscriptions show Monthly or Yearly underneath the plan name. One-time purchases show One-time purchase instead. * The Date column tells you when the payment was processed. We use a friendly format like May 15, 2026. * The Gateway column shows which payment processor handled the transaction. You'll see a colored badge for Stripe, Paddle, or Manual (for offline payments like wire transfers). * The Payment column shows the card brand and last four digits when available, like Visa 4242. Paddle payments sometimes just say Card without the last four digits, which is a Paddle privacy thing. * The Amount column shows the total charged after any discount or tax. * The Status column shows where the invoice stands. Paid means everything went through. Refunded or Partially Refunded means money was returned. Pending and Failed are rare and usually resolve within minutes. * The Actions column has two buttons. The smaller one with the rotate icon and a number like 3/3 is for regenerating the invoice. The orange Download button gives you the PDF. If an invoice has been refunded, you'll also see a small "on 2026-05-13" line under the status badge telling you exactly when the refund went through. ## Step 4: Download an Invoice PDF Click the orange Download button at the end of any row. The PDF opens in a new tab. Depending on your browser, it may either display inline or download to your Downloads folder right away. The filename matches the invoice number, so something like WF-2026-00284.pdf, which makes it easy to drop straight into your accounting folder. #### Your PDF includes several sections: * Billed To shows your name, organization, tax ID, and address as we had them on file when the payment happened. * Billed From shows the JFreaks Software Solutions billing address along with the WhoisFreaks product name. The invoice number and date are in their own block, along with the payment reference from your gateway (a Stripe charge ID, a Paddle order ID, or whatever external reference you provided for a manual invoice). The payment method line tells you which card was used, when available. The item detail section breaks down what was purchased with a short description of the billing cadence. The totals table at the bottom shows your subtotal, any discount applied (for example if you used a promo code), tax if applicable, and the final total. For Stripe and Paddle payments, you'll see a small "Processed via" line near the bottom that tells you which gateway handled it. This is useful for accounting reconciliation. The Terms and Conditions section at the very bottom of the page covers the cancellation policy, refund eligibility rules, and our 120-day refund window. Note that the 120-day rule only applies to Stripe and Paddle payments. Manual invoices follow whatever terms were agreed in the original purchase. `If you don't see the Download button yet and instead see a Generating label with a spinner, your PDF is still being built in the background. This usually takes 5 to 10 seconds after a payment. Give it a minute and refresh the page.` ## Step 5: Make Sure Your Billing Details Are Correct Here's something important to know. Invoices freeze your billing details at the moment of payment. So, if you added your tax ID or updated your organization name after you bought something, the older invoices won't reflect those changes automatically. The fix is simple. You update your profile first, then regenerate the invoice in the next step. ### 5a. Open Your Profile Click on Profile in the sidebar or [click here](https://billing.whoisfreaks.com/profile/account). #### These fields all show up on your invoices: * Your full name (first and last). * Your organization name, which is whatever company or business is paying for the service. * Your tax ID. This could be a VAT number, GST, EIN, or whatever your country uses. * Your full address: street, city, ZIP or postal code, and country. * Your phone number. Fill in or correct anything that needs to appear on future invoices, then click Save. Your profile updates immediately. But historical invoices won't change on their own. That's what regeneration is for. ### 5b. Why This Matters for Tax Compliance A lot of businesses need invoices to include a specific organization name, billing address, and tax ID so they can claim VAT recovery, expense reimbursement, or comply with accounting rules. If those fields are missing or wrong, your accounting team might reject the invoice. Regenerating gives you a way to fix that yourself without having to email us. ## Step 6: Regenerate an Invoice with Updated Details Once your profile is up to date, head back to your invoice list. Next to each Download button is a small button labeled 3/3. That's your regeneration counter. Click it. A confirmation modal opens up explaining what's about to happen. #### The modal confirms a few important things: * The invoice will be rebuilt using your current profile details (not the ones from when you originally paid). * You have 3 regeneration attempts per invoice. This cap is intentional, to prevent accidental overwrites. * There's a link to your profile page in case you want to double-check your details before you commit. * Click Regenerate now to start. The modal switches into a rendering state with a progress bar. After a few seconds, you'll see a green checkmark confirming the new PDF is ready. Click Done to close the modal. The Download button on that row now serves the freshly built PDF with your updated billing details, and the regeneration counter drops to 2/3. ## Step 7: What If You've Used All 3 Attempts? If you've regenerated an invoice three times, the counter shows 0/3 and the button turns rose-colored. That's the visual cue that no more self-service attempts are available for that specific invoice. The button is still clickable. It just opens a different version of the modal that explains the situation and gives you a quick way to reach support. Click Contact us. This opens a pre-filled email to [support@whoisfreaks.com](mailto:support@whoisfreaks.com) with the invoice number already in the subject line. Tell us what needs to change and our team will manually update and re-issue the invoice for you. The cap exists to prevent accidents. Most people never reach it. If you do, it usually means you needed several rounds of profile corrections, and at that point a human review makes more sense than letting you keep regenerating. ## Step 8: Refunded Invoices If a payment ever gets refunded, whether through Stripe or Paddle's automated refund flow or manually by our support team, the corresponding invoice updates on its own. #### You'll see a few changes: * A rose Refunded badge appears in the Status column. * A small "on [date]" line under the badge tells you exactly when the refund was processed. * The downloadable PDF includes a "Refunded on [date], Amount refunded: $X.XX" line in the body section, right above the Terms and Conditions. Refund eligibility for Stripe and Paddle payments follows the policy printed on every invoice. No refunds after 120 days, no full refunds if you've already used API requests during the billing period, and partial refunds get calculated based on either usage or time elapsed. For manual or wire-transfer invoices, refund terms are whatever was agreed in your original purchase contract. The 120-day rule doesn't apply to those. For anything more complex like bulk re-issuing across multiple invoices, custom billing addresses on a per-invoice basis, or invoices for offline payments, just drop us a line at [support@whoisfreaks.com](mailto:support@whoisfreaks.com) with your account email and the invoice numbers you're asking about. ## Frequently Asked Questions ### My invoice shows the wrong company name. How do I fix it? Update your organization name in your [profile](https://billing.whoisfreaks.com/profile/account), then regenerate the invoice using the regeneration button. The new PDF will show the corrected name. ### Can I add my VAT or Tax ID to past invoices? Yes. Add it to your profile first, then regenerate the invoices that need it. The Tax ID field appears under the "Billed To" block on every PDF when it's filled in. ### Why does my invoice say "Generating"? The PDF is rendering in the background after your payment. This usually takes 5 to 10 seconds. If it sits there for more than a minute, refresh the page. If it still doesn't appear, send us a note at [support@whoisfreaks.com](mailto:support@whoisfreaks.com) with the date and amount of your purchase. ### I can't find an invoice I'm expecting to see. Where is it? Check all five tabs. Invoices are categorized by product type. A one-off API credit purchase shows up under API Credits, not API Subscriptions, even if you're a regular subscription user. If it's still missing, the payment might not have completed. Double-check your card statement or contact support. ### Can someone else download my invoice? No. Only the account owner can access their own invoices, plus our support team when we're helping with a specific issue. Download links are time-limited and tied to your authenticated session. ### Do I get an emailed copy of every invoice? You'll get a payment confirmation email. But for the most up-to-date version of the invoice, especially after you've updated your profile and regenerated, always download from the dashboard. ### What's the difference between the invoice statuses? Paid means the payment went through. Refunded means a full refund was issued. Partially Refunded means a partial refund happened. Pending means the payment is still being processed (rare, usually resolves in a few minutes). Failed means the payment attempt didn't complete. ### What does the "Reference" field on the PDF mean? That's the unique payment identifier from your gateway. Stripe payments show a charge ID that starts with ch_ or a payment intent ID that starts with pi_. Paddle payments show a numeric order ID. Manual invoices show whatever external reference your accounting team supplied (a bank transfer number, an accounting code, etc.). It's useful for reconciling against your bank statement or for filing a chargeback inquiry.